These Terms and Conditions apply to and regulate the provision of FASTag facility
provided by ICICI Bank Limited. These terms and conditions (the "Terms and Conditions")
shall be in addition to and not in derogation to any other terms as stipulated by
ICICI Bank from time to time.
1. Definitions
In these Terms and Conditions, unless there is anything repugnant to the subject
or context thereof, the following words / expressions shall have the meaning as
stated herein under:
"Affiliate" means and includes any company which is the holding or subsidiary
company of ICICI Bank, or a person under the control of or under common control
with ICICI Bank, or any person in more than 26% of the voting securities of which
ICICI Bank has a direct or beneficial interest or control. For the purpose of this
clause, "control" together with grammatical variations when used with respect to
any person, means the power to direct the management and policies of such person,
directly or indirectly, whether through the ownership of the vote carrying securities,
by contract or otherwise howsoever; and "person" means a company, corporation, a
partnership, trust or any other entity or organization or other body whatsoever.
"Application" or the "Tag Application" shall refer to the application
made by a customer to ICICI Bank for the issuance of a Tag. The Application shall
be in the form of a written or online application made in the manner and format
prescribed by ICICI Bank, and shall form an integral part of these Terms and Conditions.
"Concessionaire" refers to the person/entity that has been granted the right
to construct, maintain, and toll the Highway by the National Highways Authority
of India.
"National Highway" shall mean all the National Highways where ETC program is active.
"Tag" refers to the prepaid FASTag issued by ICICI Bank.
"Tag Account" shall mean the account opened in the name of the Tag Member
and maintained by ICICI Bank for the purpose of usage of the Tag as per the Terms
and Conditions contained herein.
"Tag Member/s" shall mean the individual or corporates who makes an Application
for the issuance of, and to whom the Tag has been issued by ICICI Bank subject to
such terms and conditions as may be specified by ICICI Bank, and who is authorized
to hold and use the Tag.
"Tag Website" refers to www.icicibank.com, which is owned, operated and maintained
by ICICI Bank.
"Toll Plaza" shall mean such establishments maintained by the Concessionaire,
wherever located, whereby users are required to pay the toll amount applicable on
a vehicle for usage of the Highway.
"Transaction" shall mean any Tag transaction/s carried out by the Tag Member/s
as permitted by these Terms and Conditions, including but not limited to, loading
or reloading of funds to a Tag; Tag balance enquiries and/or such other uses as
ICICI Bank may permit in writing from time to time.
"Statement/s" shall mean the communication provided to the Tag Member/s on
the e-mail id provided by the Tag Member/s to ICICI Bank on a quarterly basis stating
inter alia the Transactions undertaken and balance available in the Tag Account.
"Customer Care" refers to the telephonic customer service facility provided
by ICICI Bank throughout the day to Tag Member/s for any Tag related queries.
2. Interpretation
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All references to singular include plural and vice versa and the word "includes"
should be construed as "without limitation".
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Words importing any gender include the other gender.
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Reference to any statute, ordinance or other law includes all regulations and other
instruments and all consolidations, amendments, re-enactments or replacements for
the time being in force.
-
All headings, bold typing and italics (if any) have been inserted for convenience
of reference only and do not define limit or affect the meaning or interpretation
of these Terms and Conditions.
-
The rules of interpretation as set out in the General Clauses Act shall, unless
it be repugnant to the subject or context thereof, apply to these Terms and Conditions
as if incorporated herein.
3. Applicability of Terms
The Tag Member shall be deemed to have unconditionally agreed to and accepted these
Terms and Conditions by submitting the Application for the Tag or by performing
a Transaction or by accepting the Tag, in the form and manner prescribed by ICICI
Bank from time to time.
4. Issuance of Tags
ICICI Bank may issue the Tag to a customer on the request of the customer and pursuant
to the customer making an Application for the Tag and agreeing to the applicable
terms and conditions in the form and manner prescribed by ICICI Bank in this regard.
ICICI Bank shall maintain records of these Applications and other Transactions in
such manner as may be deemed suitable by ICICI Bank.
The Tag issued by ICICI Bank to the Tag Member shall be mandatorily affixed by the
authorized representative of the Bank on the vehicle of the Tag Member with the
license plate number specified by the Tag Member in the Application. The Tag is
not transferable and may only be used with respect to the vehicle on which the Tag
has been affixed by the authorized representative of the Bank.
At the time of making the Application for issuance of the Tag, the Tag Member shall
be required to pay a minimum amount of, Rs. 194.70/- (Rupees one hundred and ninety four seventy paisa only ) towards
tag fee + GST levied + the security deposit as per the type of the vehicle
and a maximum amount of Rs. 100,000/- (Rupees One Lakh only) or such other
limit as may be specified by ICICI Bank subject to internal and applicable regulatory
and statutory guidelines. The Tag can neither be reloaded (subsequent cash loads)
thereafter nor such initial loaded funds be accessed by the Tag Member until ICICI
Bank has activated the Tag.
The Tag can be reloaded to post activation of the Tag subject to a maximum Tag balance
of Rs. One Lakh (100,000). The limit on upload through cash on the Tag will
be restricted to Rs. 5,000/- per transaction. The tag holder shall be able to use
the Tag only to the extent of the amount available on the Tag Account at any given
point of time.
The Tag shall be activated subject to approval of the application by the Bank and
a minimum amount being loaded on the Tag by the Tag Member. Such funds shall be
loaded on the tag after deduction of the applicable charges/fees etc. payable by
the Tag Member to ICICI Bank for availing the Tag.
The tagholder shall be bound to comply with these Terms and Conditions and all the
policies stipulated by ICICI Bank from time to time in relation to the Tag. ICICI
Bank may, at its sole discretion, refuse to accept the Application and to issue
the Tag to the Tag Member.
5. Features of Tag
The Tag may be used for the purpose of making applicable toll payments (as may be
required by the relevant authorities) at participating Toll Plazas on the Highway
through the ETC lane provided at such Toll Plazas. The list of participating Toll
Plazas will be updated on the Tag Website by ICICI Bank from time to time. No interest
shall be payable by ICICI Bank on the amount available/loaded on the Tag.
A User ID and password will be provided to the Tag Member to allow the him/her to
reload the Tag through the Tag Website. The Tag Member must not disclose this User
ID and password to anyone else.
The Tag Members may load and reload the Tag at Kiosks subject to verification of
their identity and any other mandatory requirements as prescribed by the Bank from
time to time and/or using the payment gateway available to the Tag Members after
they log in to Tag Website using the User ID and password provided to them. Non-Tag
Member may also reload funds onto Tags at Kiosks subject to verification of their
identity and any other mandatory requirements as prescribed by the Bank from time
to time. Limitations regarding minimum amount, maximum amount, annual load limit
and frequency of loading and reloading shall be applicable as prescribed by the
Bank from time to time. The cash loading / reloading facility is subject to the
relevant applicable fee(s). Funds loaded on a Tag after activation by ICICI Bank
are immediately available for the Tag Member to use.
6. Lost or Stolen Tags
If the Tag is lost or stolen, the Tag Member must file a report with the local police
and should be able to produce a copy of the police report upon request by ICICI
Bank. The Tag Member must immediately report the loss/ theft over the telephone
to the Customer Care and /or lodge a complaint with a Kiosk. Customer Care shall,
upon adequate verification, hotlist/cancel/suspend the Tag and terminate all facilities
in relation thereto during working hours on a working day following the receipt
of such intimation and on the request of the Tag Member and shall not be liable
for any inconvenience caused to the Tag Member in this regard. The Tag Member shall
take cognizance of the fact that once a Tag is reported lost, or stolen and is subsequently
found, the same shall be promptly cut in half and adequate care taken to prevent
its misuse. The Tag Member is responsible for the security of the Tag and shall
take all steps towards ensuring the safe-keeping thereof. The Tag Member will be
liable for all charges incurred on the Tag until the Tag is reported lost /stolen.
Further, in the event ICICI Bank determines that the aforementioned steps are not
complied with, financial liability on the lost or stolen Tag would rest with the
Tag Member. In case of any dispute relating to the time of reporting and/ or Transaction/s
made on the Tag or any other matter in relation to the said Tag, ICICI Bank shall
reserve the right to ascertain the time and/ or the authenticity of the disputed
Transaction.
In the event Transaction/s on the Tag occur after the Tag Member claims to have
destroyed the Tag, the Tag Member shall be entirely liable for any such charges
incurred on the Tag and shall under no circumstances hold ICICI Bank responsible
for the same.
7. Surrender/Replacement of Tags
The Tag issued to the Tag Member shall remain the property of ICICI Bank and shall
be surrendered to ICICI Bank, on request. The Tag Member shall be responsible for
returning the Tags to ICICI Bank for cancellation in the event the services are
no longer required by the Tag Member or if the services are withdrawn by ICICI Bank
for any reason whatsoever.
In case of loss of the Tag, the Tag may be blocked by the Tag Member by calling
up the Customer Care at 1800-210-0104 (Toll Free)/ 1860-267-0104 (Chargeable) & furnishing the required information for blocking
the Card and as more specifically provided for under clause titled as "Lost or Stolen
Cards".
Once a Tag is reported as lost or stolen the Tag cannot be used again, even if found
subsequently. The Tag Member declares that if a Tag is reported as lost or stolen
or is damaged or stolen, if found subsequently it shall be the responsibility of
the Tag Member to return such Tag to ICICI Bank. Similarly, in case a Tag is damaged,
it shall be the responsibility of the Tag Member to return the damaged Tag to ICICI
Bank to enable closure of the Tag account.
In the event of death of the Tag Member, ICICI Bank shall cancel the Tag upon being
informed of the same. The legal heirs of the Tag Member can recover the balance
amount available on the Tag as per ICICI Bank's policy / process.
8. Expiration and Termination
The Tag is valid up to a period of five years from the date of issuance of the Tag.
ICICI Bank may, at any time, with or without notice, at its absolute discretion,
terminate the Tag.
In case the Tag Account remains unused for a period of 6 months with a negative
balance amount, the Tag Account will be closed with prior intimation to the Tag
Member and the corresponding Tag shall not be accepted at any Toll Plazas for the
purpose of payment of toll.
On termination of the Tag the total of all charges then outstanding, whether or
not already reflected in the Statement and, the amount of any Charges incurred after
termination, shall become forthwith due and payable by the Tag Member as though
they had been so reflected, and interest will accrue thereon as may be applicable
as per ICICI Bank policy/process, from time to time.
The Tag Member shall continue to be fully liable to ICICI Bank for all charges incurred
on the Tag prior to termination.
Notice of termination or request to surrender of the Tag shall be deemed given when
a notice posted to the mailing address/ email ID of the Tag Member, as per the records
of ICICI Bank, is received by the Tag Member through ordinary post / email. The
Tag Member agrees to surrender the Tag to ICICI Bank, or its representative, upon
being requested to do so. The Tag Member may not use the Tag after notice of termination
has been received by him/her.
9. Usage Guidelines
The said Tag is valid only in India and only with respect to payments required to
be made in INR. The Tag Member shall at all times ensure that the Tag is kept at
a safe place and shall under no circumstances whatsoever allow the Tag to be used
by any other individual. The Tag Member shall be responsible for all facilities
granted by ICICI Bank and for all related charges and shall act in good faith in
relation to all dealings with the Tag and ICICI Bank. The Bank accepts no responsibility
for any surcharge levied by any Concessionaire and debited to the balance available
on the Tag, with the Transaction amount. Any Transaction undertaken at a Participating
Toll Plaza shall be conclusive proof that the charge recorded on such requisition
was properly incurred for the amount and by the Tag Member using the Tag except
where Tag has been lost, stolen or fraudulently misused, the burden of proof for
which shall be on the Tag Member.
The Tag Member is responsible for all Transactions initiated by use of the Tag,
except as otherwise set forth herein. Each time the Tag Member uses the Tag at a
participating Toll Plaza, he authorizes ICICI Bank to reduce the funds available
in the Tag Account by the amount of the Transaction. The Tag Member is not allowed
to exceed the available amount in the Tag Account through an individual Transaction
or a series of Transactions. Nevertheless, if a Transaction exceeds the balance
of the funds available in the Tag Account, the Tag Member shall remain fully liable
to ICICI Bank for the amount of the Transaction. ICICI Bank reserves the right to
bill the Tag Member for any negative balance. The Tag Member agrees to pay ICICI
Bank promptly for the negative balance. ICICI Bank also reserves the right to cancel/terminate
the Tag should the Tag Member create one or more negative balances with the Tag.
ICICI Bank reserves unto itself the absolute discretion to decline to honor the
Transaction requests on the Tag, without assigning any reason thereof.
10. Closure
The Tag Member may at any point of time, request for closure of the Tag Account
by visiting any Kiosk and submitting such documentation as may be required by ICICI
Bank policy/process in this regard. The Tag Member shall also be required to return
the Tag to authorized ICICI Bank personnel. Thereafter, the balance amount (if any)
remaining in the related Tag Account would be returned to the Tag Member in his
bank account only within 15 days from the date of the request for closure having
been placed.
11. Statements and Records
The Tag Member may enquire about the balance on his Tag by calling the Customer
Care. The Tag Member will also receive statements in digital format which can be
downloaded from the Tag website. Link for customer login https://www.icicibank.com/fastag.
Statements can be downloaded by the customer in any defined frequency and date range,
moreover maximum 40 days statement can be downloaded. The Tag Member will also receive
a short messaging system message on the mobile number registered by the Tag Member with the Bank,
after each Transaction, informing him of the Transaction value. The Tag Member shall inform ICICI Bank in writing
within 40 days of occurrence of transaction, if any irregularities or discrepancies exist in the Transactions/
particulars of the Tag Account. If ICICI Bank does not receive any information to
the contrary within 40 days, it shall assume that the Transactions are correct.
All records maintained by ICICI Bank, in electronic or documentary form of the instructions
of the Tag Member and such other details (including, but not limited to payments
made or received) pursuant to these Terms and Conditions, shall as against the Tag
Member, be deemed to be conclusive evidence of such instructions and such other
details.
ICICI Bank shall not be required to provide copies of the Transaction slips to the
Tag Member with respect to Transactions and the Tag member will only receive transactional
alerts through short messaging system message on the mobile number registered by
the Tag Member with the Bank
12. Exclusion from Liability
In consideration of the Bank providing the Tag Member with the facility of the Tag,
the Tag Member hereby agrees to indemnify and keep ICICI Bank indemnified from and
against all actions, claims, demands, proceedings, losses, damages, personal injury,
costs, charges and expenses whatsoever which ICICI Bank may at any time incur, sustain,
suffer or be put to as a consequence of or by reason of or arising out of providing
the Tag Member the said facility of the Tag or by reason of ICICI Bank's acting
in good faith and taking or refusing to take or omitting to take action on the Tag
Member's instructions, and in particular arising directly or indirectly out of the
negligence, mistake or misconduct of the Tag Member; breach or noncompliance of
the rules/ Terms and Conditions relating to the Tag and/or fraud or dishonesty relating
to any Transaction by the Tag Member. The Tag Member shall also indemnify ICICI
Bank fully against any loss on account of misplacement loss of the Card. Without
prejudice to the foregoing, ICICI Bank shall be under no liability whatsoever to
the Tag Member in respect of any loss or damage arising directly or indirectly out
of:
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Any defect in quality of goods or services supplied by any third party.
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The refusal of any person to honor or to accept the Tag.
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The malfunction of any computer system.
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Handing over of the Tag by the Tag Member to anybody other than the designated employees
of ICICI Bank at ICICI Bank's premises or Kiosk.
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The exercise by ICICI Bank of its right to demand and procure the surrender of the
Tag prior to the expiry date, whether such demand and surrender is made and/or procured
by ICICI Bank or by any authorized person or computer terminal.
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The exercise by ICICI Bank of its right to terminate the Tag.
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Any injury to the credit, character and reputation of the Tag Member alleged to
have been caused by the re-possession of the Tag and/or any request for its return
or the refusal of any Toll Plaza to honor or accept the Tag.
-
Any misstatement, misrepresentation, error or omission in any details disclosed
by ICICI Bank except as otherwise required by law, if ICICI Bank receives any process,
summons, order, injunction, execution distrait, levy lien, information or notice
which ICICI Bank in good faith believes/ calls into question the Tag Member's ability,
or the ability of someone purporting to be authorized by the Tag Member, to transact
on the Tag, ICICI Bank may, at its option and without liability to the Tag Member
or such other person, decline to allow the Tag Member to obtain any portion of his
funds, or may pay such funds over to an appropriate authority and take any other
steps required by applicable law. ICICI Bank reserves the right to deduct from the
balance available on the Tag a service charge and any expenses it incurs, including
without limitation legal fees, due to legal action involving the Tag Member's Tag.
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Any statement made by any unauthorized person requesting the return of the Tag or
any act performed by any person in conjunction.
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In the event a demand or claim for settlement of outstanding dues from the Tag Member
is made, either by ICICI Bank or any person acting on behalf of ICICI Bank, Tag
Member agrees and acknowledges that such demand or claim shall not amount to be
an act of defamation or an act prejudicial to or reflecting upon the character of
the Tag Member, in any manner.
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The tag is not transferable and is unique to the vehicle similar to the vehicle
license plate and would be affixed mandatorily at the time of issuance on the vehicle
and will have a balance which the customer has paid for his tag to be loaded with.
The tag issued to you is valid for use only in India and for the payment of toll
charges in Indian currency only and further will be accepted only on the Toll plazas
participating in the program. The participating toll plaza list will be updated in
the Tag website from time to time.
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The tag is the property of ICICI Bank. It shall be subject to the Terms and Conditions
mentioned herein and any additional conditions stipulated by ICICI Bank, from time
to time. The Tag Member shall allow to affix the Tag immediately on the vehicle
at the time of Tag issuance., and ensure that the signature on all payment receipts
signed by the Card Member are similar to the signature provided by the Card Member
on the tag Application Form submitted to ICICI Bank. In case the Card Member desires
to alter his/her signature, the Card Member shall intimate ICICI Bank about the
same and execute necessary documents as prescribed by ICICI Bank and/or under law,
in this regard.
13. Breach and Termination/Withdrawal
The Tag Member will be liable to pay ICICI Bank, upon demand, all amounts outstanding
from the Tag Member to ICICI Bank.
14. Charges
The holding and use of the Tag will incur fees which will be debited to the balance
available in the Tag Account. The details of the charges are attached herewith as
Annexure I. The said fees are not refundable.
Any government charges, duty or debits, or tax payable as a result of the use of
the Tag shall be the Tag Member's responsibility and if imposed upon ICICI Bank
(either directly or indirectly), ICICI Bank shall debit such charges, duty or tax
against the balance available on the Tag. There will be separate service charges
levied for such facilities as may be announced by the Bank from time to time and
deducted from the balance available on the Tag. In the situation that the balance
available on the Tag is not sufficient to deduct such fees, the Bank reserves the
right to deny any further Transactions. The Tag Member also authorizes ICICI Bank
to deduct from the balance available on his Tag, and indemnifies ICICI Bank against
any expenses it may incur in collecting money owed to it by the Tag Member in connection
with the Tag(including without limitation reasonable legal fees). ICICI Bank may
levy service and other charges for use of the Tag, which will be notified to the
Tag Member from time to time by updating these Terms and Conditions. The Tag Member
authorizes ICICI Bank to recover all charges related to the Tag as determined by
ICICI Bank from time to time by debiting the balance available on the Tag. Details
of the applicable fees and charges as stipulated by ICICI Bank shall be displayed
on the website and /or at Kiosks
15. Disputes
In case of any complaint or query pertaining to any Transaction/s, the Tag Member
may contact us by either by calling us on our Customer Care at 1800-210-0104
( Toll Free)/ 1860-267-0104 (Chargeable) or raising a complaint on Tag website. In case
the Tag Member has any dispute in respect of any Transaction, the Tag Member shall
advise details to ICICI Bank within 40 days of the Transaction date failing which
it will be construed that all charges are acceptable to the Tag Member and in order.
In order to enable ICICI Bank to investigate and respond to the complaint/query,
the Tag Member shall be required to provide ICICI Bank with such information as
may be required by ICICI Bank. Please note that ICICI Bank does not ask customers
for any confidential information and therefore Tag Member/s must not share with
us any information of a confidential nature including but not limited to passwords,
user id's, etc.
For full details regarding our complaints procedure, please refer to the Tag Website.
The Customer Care numbers shall be as updated on the Tag Website from time to time.
ICICI Bank shall make bonafide and reasonable efforts to resolve an aggrieved Tag
Member's disagreement with the Transaction/s within 15 days receipt of the notice
of disagreement. If after such effort, ICICI Bank determines that the Transaction/s
indicated is correct then it shall communicate the same to the Tag Member along
with details including a copy of the sales slip or payment requisition.
Annexure
Charges applicable on ICICI FASTag:
Particulars
|
Amount (Rs.)
|
Tag joining fee
|
165
|
Please note:
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Goods and Service tax (GST) will be levied on all the prescribed fees & charges at the applicable rates.
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Convenience fee will be applicable for online recharge
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Charges mentioned above are subject to change. Please visit www.icicibank.com for the latest charges
One - time Tag Deposit amount (Refundable):
Vehicle Class
|
Description
|
Tag Deposit (Rs.)
|
Threshold Amount (Rs.)
|
1***
|
Car/Jeep/Van
|
200.00
|
200.00
|
2
|
Light Commercial vehicle 2-axle
|
300.00
|
140.00
|
3
|
Bus 2-axle
|
400.00
|
300.00
|
4
|
Bus 3-axle
|
400.00
|
300.00
|
5
|
Mini-Bus
|
400.00
|
300.00
|
6
|
Truck 2 - axle
|
400.00
|
300.00
|
7
|
Truck 3 - axle
|
500.00
|
300.00
|
8
|
Truck 4 - axle
|
500.00
|
300.00
|
9
|
Truck 5 - axle
|
500.00
|
300.00
|
10
|
Truck 6 - axle
|
500.00
|
300.00
|
11
|
Truck Multi axle ( 7 and above)
|
500.00
|
300.00
|
12
|
Earth Moving Machinery
|
500.00
|
300.00
|
13
|
Heavy Construction machinery
|
500.00
|
300.00
|
14
|
Tata Ace and Similar mini Light Commercial Vehicle
|
200.00
|
100.00
|
Note: The above mentioned Tag deposit rates would be applicable depending
on your vehicle class and would be refunded to you at the time of FASTag account
closure.
*** With effect from December 1, 2017 the rates for Car/Jeep/Van shall be revised to Rs 200 for Tag Deposit and Rs 200 for Threshold Amount. Tag issuance fee remains unchanged.