FAQ

1. Which are the roads where FASTag can be used?

FASTag is currently active at the following toll plazas on NH-8. More toll plazas will be added to the FASTag program in the future.

  • Charoti toll plaza, Dahanu
  • Bhagwada toll plaza, Valsad
  • Boriach toll plaza, Navsari
  • Choryasi toll plaza, Surat
  • Vadodara - Bharuch toll plaza, Karjan
  • Ahmedabad - Vadodara Super Expressway (NE-1)
  • Vadodara toll plaza
  • Anand toll plaza
  • Nadiad toll plaza
  • Ahmedabad toll plaza
  • Ahmedabad Ring Road toll plaza
  • Ahmedabad Ring Road 2 toll plaza
  • NHAI Kathpur toll plaza
  • NHAI Vantada toll plaza
  • NHAI Khandi Obari toll plaza
  • NHAI Paduna toll plaza
  • NHAI Narayanpura toll plaza
  • NHAI Rithola toll plaza
  • NHAI Jojro Ka Khera toll plaza
  • Kanwaliya toll plaza
  • Kishangarh toll plaza
  • Thikariya toll plaza
  • Daulatpura toll plaza
  • Manoharpur toll plaza
  • Shahjahanpur toll plaza
  • Kherki Daula toll plaza

2. Do I need to use any specific lane at the toll plaza for FASTag?

Yes, you will have to use the lanes demarcated for FASTag.

3. Can I avail a monthly pass?

The monthly pass facility is specific to each toll plaza. You may call our customer care @ 1800-210-0104 (Toll Free)/ 1860-267-0104 (Chargeable) to check the details.

4. How can I recharge my tag account?

You may recharge your account by cash, at the Point of Sale (POS) locations or you may also recharge online through NEFT/RTGS or through Net Banking. The tag can be recharged upto Rs.50,000 balance.

For recharge through Net Banking, please follow these steps:

  1. Log into Customer Portal with your username and password
  2. Go to Payments>>Recharge Account
  3. Select the tag accounts to be recharged and mention the respective amounts to be uploaded
  4. Choose payment mode as 'Pay by Online' and click 'Continue'
  5. A new window will open with an option to select your bank
  6. Please select your bank from the list and continue
  7. You will be asked for the login credentials for your bank account. Please proceed with the details and complete the payment.

For recharge through NEFT/ RTGS, please follow the following steps:

  1. Log into Customer Portal with your username and password
  2. Go to Payments>>Recharge Account
  3. Select the tag accounts to be recharged and mention the respective amounts to be uploaded
  4. Choose payment mode as NEFT and click 'Continue'. Check the details and click 'Make Payment'
  5. A new window will open with the payment details and NEFT challan can be generated by clicking 'Generate Challan'. You can save/ print the challan
  6. Please transfer the exact amount mentioned on the challan, in the 'Beneficiary Account No.' mentioned on the challan through NEFT
  7. Post receipt of funds in the account, your account will be recharged within 2 hours

Note:
  1. Please ensure that the exact amount as mentioned on the challan is transferred to the beneficiary account number.
  2. The beneficiary account number is generated dynamically for each instance of recharge and is valid for 1 day from the date of generation, please transfer the amount through NEFT/RTGS to beneficiary account before that.
  3. Convenience fee will be applicable for online recharge.
  4. Minimum recharge amount a tag can be recharged with is Rs.100.
  5. Do not refresh the browser or press the 'Back' button in the middle of the transaction.

5. How do I generate/ reset my username and password?

Please log in to the customer portal and register yourself to generate your user id and password. Please enter the required information in the prompts and the system will send an SMS with your log in details to your registered mobile number. You may call our customer care @ 1800-210-0104 (Toll Free)/ 1860-267-0104 (Chargeable) for assistance.

6. What are the documents needed to apply for a new FASTag?

You need to submit the following documents along with the application for FASTag:
  • Registration Certificate (RC) of the vehicle.
  • Passport size photograph of the vehicle owner.
  • KYC documents as per the category of the vehicle owner:

INDIVIDUAL CUSTOMERS

ID proof and Address proof from the list mentioned, and 1 passport size photograph

Sr. No. Document ID & Address Proof ID Proof only
1 Driving License o
2 Passport o
3 Aadhaar o
4 Voter ID o
5 PAN Card o

CORPORATE CUSTOMERS
Regd. Companies Multinational Co. Partnership Firms Proprietary Firms
Certificate of Incorporation Certificate of Incorporation / Commencement of business certificate / permission letter from the relevant authority (like RBI, ROC, etc). Partnership deed or registration certificate of the firm PAN Card of Proprietor
List of Directors with addresses List of Directors with addresses Name and Address of Partners Shop Act or other Firm Proof
PAN Card of the corporate PAN Card of the corporate PAN Card of the corporate Address Proof of the Proprietor
Photo Id of signing authority Photo Id of signing authority Photo Id of signing authority
Address Proof of the Organisation Address Proof of the Organisation Address Proof of the Organisation
Board Resolution/ Letter signed by Director authorizing a person to transact on behalf of the company Board Resolution/ Letter signed by Director authorizing a person to transact on behalf of the company

Our representative will provide you an application form, which you need fill and submit. All required documents for FASTag should be in the name of the owner of the vehicle.If the vehicle owner is not present at the time of application, driver will need to submit his photo ID proof. A valid driving license would be sufficient for Address & ID proof.

7. What are the charges for FASTag?

FASTag has a onetime Fee of Rs.250 + service tax. The refundable security deposit depends on the vehicle type.

Charges applicable on ICICI FASTag:

Particulars Amount (Rs.)
Tag joining fee* 165

One - time Tag Deposit amount (Refundable):

Vehicle Class Description Tag Deposit (Rs.) Threshold Amount (Rs.)
1 Two wheeler 100.00 100.00
2 Three - Wheeler Passenger 350.00 150.00
3 Three - wheeler Freight 350.00 150.00
4 Car/Jeep/Van 100.00 100.00
5 Light Commercial vehicle 2-axle 300.00 140.00
6 Light Commercial vehicle 3-axle 300.00 140.00
7 Bus 2-axle 400.00 300.00
8 Bus 3-axle 400.00 300.00
9 Mini-Bus 400.00 300.00
10 Truck 2 - axle 400.00 300.00
11 Truck 3 - axle 500.00 300.00
12 Truck 4 - axle 500.00 300.00
13 Truck 5 - axle 500.00 300.00
14 Truck 6 - axle 500.00 300.00
15 Truck Multi axle ( 7 and above) 500.00 300.00
16 Earth Moving Machinery 500.00 300.00
17 Heavy Construction machinery 500.00 300.00
18 Tractor 500.00 300.00
19 Tractor with trailer 500.00 300.00
20 Tata Ace and Similar mini Light Commercial Vehicle 200.00 100.00

Please note:

  1. *Service tax will be levied on all the prescribed fees & charges at the applicable rates.
  2. Convenience fee will be applicable for online recharge.
  3. Threshold amount is the minimum recharge amount to be done at the time of tag activation.
  4. Toll amount will be deducted as per the applicable amount, depending on the vehicle class and the plaza used. Charges mentioned above are subject to change.
  5. The above mentioned tag deposit rates would be applicable as per your vehicle class and will be refunded to you at the time of FASTag account closure.